Guarantee

Version 2026-11-07

The promise

100% satisfaction guarantee. Not delighted? Contact us within 30 days of delivery for your choice of a free corrected replacement or a full refund, including original shipping and applicable tax. No return required. Personalized books are covered.

The 30-day limit is part of the promise. It runs from delivery. If tracking shows a delivery date, we use that date.

How to ask

Reply to the person who invited you, or email [Support email], within 30 days of delivery. Say whether you want a full refund or a free corrected replacement. The choice is yours. We do not require you to take a replacement, and we do not substitute store credit.

You do not send the book back. If the book arrived damaged, a photo of the book can help. Do not send a photo of a child's face.

We aim to confirm your message quickly and to submit an approved card refund within two business days. Your bank or card issuer decides when the money appears. A replacement ships at no extra charge to you.

What the promise covers

The promise covers a book you are not happy with, including a book that is simply not what you hoped. It covers mistakes in printing and binding. It covers a typo that came from the details entered on the form.

Approving the preview is not a waiver of this guarantee.

A full refund includes what you paid for the book, original shipping, and applicable tax. When you paid the $5 preview fee, the refund includes that $5, because it was credited toward the book.

One refund per purchased copy. If a replacement is also something you are not happy with, contact us within 30 days of that replacement's delivery and we will refund that copy.

If the package is lost, or tracking has stopped and the book has not arrived, contact us. You may choose a replacement or a full refund.

A corrected replacement can fix details in the book. We will show you the corrected pages before we print the replacement, unless you tell us to print the correction without another preview. A reprint of the same locked version is available when you want the same book again (for example, because of damage).

After the files are deleted

Creative files are deleted 60 days after delivery, as the privacy and deletion notice describes. Ask for a replacement while we still have the files. The guarantee itself lasts 30 days from delivery.

Rights you already have

This guarantee adds to any rights you have under the law. It does not limit those rights.

Contact

Tinytale [Legal entity name] [Support email] [Mailing address]